Contact Us

We're always happy to help! Whether you have questions about your order, need sizing advice, want to discuss a custom design, or just want to say hello, we'd love to hear from you.

Our customer service team is here to make your experience with Dwarves Bags exceptional.

1. Live Chat Support

Get instant help during business hours!

Click the green "Chat with us" button at the bottom right of your screen to start a conversation with our team.

Available: Monday to Friday, 9:00 AM - 6:00 PM (China Time / GMT+8)
We typically respond within minutes during business hours.

2. Email Support

For detailed inquiries or non-urgent questions, email us:

General Customer Service

Email: customer@dwarvesbags.com

For: Product questions, order inquiries, shipping updates, returns & exchanges, sizing help, general support

Response time: Within 24-48 hours (excluding Chinese holidays and weekends)

Affiliate Program

Email: affiliates@dwarvesbags.com

For: Affiliate partnership inquiries, commission questions, referral program details

Marketing & Collaborations

Email: marketing@dwarvesbags.com

For: Influencer collaborations, brand partnerships, media inquiries, PR requests

Wholesale Inquiries

Email: wholesale@dwarvesbags.com

For: Bulk orders, wholesale pricing, retail partnerships, boutique inquiries

3. WhatsApp

Prefer messaging? Reach us on WhatsApp!

WhatsApp Number: +86 189 2386 7563

Available: Monday to Friday, 9:00 AM - 6:00 PM (China Time / GMT+8)

Note: Due to time zone differences, we may not be able to reply immediately outside business hours. We'll get back to you as soon as possible!

4. Visit Our Designer Shop

Asian Designer Shop on Pinkoi

Find our latest designs and exclusive pieces:
https://cn.pinkoi.com/store/dwarves

You can also contact us through the Pinkoi platform messaging system.

Handcrafted Leather Shoes — Dwarves Shoes

Explore our artisan leather footwear collection:
https://dwarvesshoes.com/

Business Hours

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM (China Time / GMT+8)
Saturday - Sunday: Closed

Chinese Holidays:
We are closed during major Chinese holidays (Chinese New Year, National Day, etc.). We'll post holiday schedules in advance and respond to all messages when we return.

Our Locations

Retail Store 1: Shenzhen

OCT, Shenzhen, Guangdong, China

Retail Store 2: Guangzhou

Guangzhou, Guangdong, China

For specific store addresses and visiting hours, please contact us via email or WhatsApp.

Company Information

DWARVES BAGS is owned and operated by DWARVES BAGS LLC.

  • US Headquarters & Merchant of Record: DWARVES BAGS LLC 167 Madison Avenue Ste 205 #4869, New York, NY 10016, United States

  • Design Studio & Handcraft Workshop: Shenzhen Goody Leather Art Co., Ltd. (深圳市咕嘀皮艺有限公司) Room 302A, Building E4, OCT Eastern Industrial Zone, No.1 Enping Street, Shahe Street, Nanshan District, Shenzhen, Guangdong, China

Frequently Asked Questions

Before contacting us, you might find answers to common questions on these pages:

What to Include When Contacting Us

To help us assist you faster, please include:

For Order Inquiries:

  • Your order number (e.g., #1234)
  • Email address used for the order
  • Specific question or concern

For Product Questions:

  • Product name or link
  • Specific details you need (size, color, material, etc.)
  • Any special requirements or customization requests

For Returns or Exchanges:

  • Order number
  • Reason for return/exchange
  • Photos (if there's a quality issue)

Official Website Notice

dwarvesbags.com is the exclusive official online boutique for our bag and accessory collections. While our heritage began with our renowned footwear atelier, we do not authorize any third-party websites to sell Dwarves® products. Shopping directly here ensures you receive authentic artisan craftsmanship and our full quality warranty.

When you contact us through our official channels, you're guaranteed:

  • Authentic Dwarves products and information
  • Expert customer service from our team
  • Our quality guarantee and support
  • Secure communication and privacy protection

We're Here for You

At Dwarves, you're not just a customer - you're part of our family. We're a small team passionate about creating beautiful leather goods and providing exceptional service.

Whether you need help choosing the perfect bag, have a question about your order, or want to share feedback, we're here to listen and help.

Thank you for choosing Dwarves Bags. We look forward to hearing from you!

Prefer to browse first? Explore Our Collection →