Privacy Policy
Last Updated: March 10, 2026
DWARVES BAGS ("we," "us," or "our"), a specialized leather goods line operated by DWARVES BAGS LLC under the DWARVES brand, operates the website dwarvesbags.com. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or make a purchase from us.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account: Name, email address, password
- Make a purchase: Billing and shipping addresses, phone number, payment information (credit card details are processed securely and we only store the last four digits)
- Contact us: Name, email address, message content, and any other information you choose to provide
- Subscribe to our newsletter: Email address and preferences
- Leave a review: Name, email address, review content
1.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent on pages, links clicked, referring website
- Location data: General geographic location based on IP address
- Cookies and similar technologies: See our Cookie Policy section below
1.3 Information from Third Parties
We may receive information about you from third-party services such as:
- Payment processors (to process transactions)
- Shipping carriers (to fulfill orders)
- Analytics providers (to understand website usage)
- Social media platforms (if you interact with us on social media)
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide Our Services
- Process and fulfill your orders
- Manage your account and provide customer support
- Communicate with you about your orders, account, or inquiries
- Send order confirmations, shipping notifications, and delivery updates
2.2 To Improve Our Services
- Analyze website usage and customer behavior to improve our products and user experience
- Conduct research and development
- Troubleshoot technical issues
2.3 For Marketing and Communications
- Send you promotional emails about new products, special offers, and updates (you can opt out at any time)
- Personalize your shopping experience and show you relevant content
- Conduct surveys and gather feedback
2.4 For Legal and Security Purposes
- Comply with legal obligations and respond to legal requests
- Prevent fraud, unauthorized transactions, and other illegal activities
- Protect the rights, property, and safety of DWARVES BAGS LLC, our customers, and the public
- Enforce our Terms of Use and other policies
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website.
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use:
- Essential cookies: Necessary for the Website to function properly (e.g., shopping cart, checkout)
- Performance cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
- Functionality cookies: Remember your preferences and settings
- Marketing cookies: Track your browsing to show you relevant advertisements
Managing Cookies:
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our Website. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who help us operate our business, including:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and fulfillment partners
- Email marketing platforms
- Website hosting and analytics providers
- Customer service platforms
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or other legal processes
- Requests from government authorities
- Situations involving potential threats to safety or security
4.3 Business Transfers
If DWARVES BAGS LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.4 With Your Consent
We may share your information with third parties when you give us explicit permission to do so.
4.5 Affiliated Brands: We may share information with our affiliated brands (such as Dwarves Shoes) to provide you with a more personalized shopping experience and relevant product recommendations.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
- Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers (look for "https" in the URL)
- Secure payment processing: Credit card information is encrypted and processed through PCI-DSS compliant payment processors
- Access controls: Only authorized employees with a legitimate business need can access personal information
- Regular security assessments: We regularly review and update our security practices
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. Please protect your password and notify us immediately at customer@dwarvesbags.com if you suspect unauthorized access to your account.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Correction
You can access and update your account information at any time by logging into your account or contacting us.
6.2 Data Deletion
You can request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain information for tax or legal purposes).
6.3 Marketing Opt-Out
You can unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your email preferences in your account settings
- Contacting us at customer@dwarvesbags.com
Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.
6.4 Cookie Preferences
You can manage your cookie preferences through your browser settings or by using cookie management tools on our Website.
6.5 Do Not Sell My Personal Information
We do not sell your personal information. If you are a California resident, you can learn more about your privacy rights in the "California Privacy Rights" section below.
To Exercise Your Rights:
Contact us at customer@dwarvesbags.com with your request. We will respond within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill transactions
- Comply with legal obligations (e.g., tax records, warranty claims)
- Resolve disputes and enforce our agreements
- Maintain business records
When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
DWARVES BAGS LLC is based in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using our Website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
9. Children's Privacy
Our Website is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know
You can request information about the personal information we have collected, used, disclosed, and sold (if applicable) in the past 12 months.
Right to Delete
You can request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out
You have the right to opt out of the "sale" of your personal information. We do not sell personal information in the traditional sense, but certain data sharing for advertising purposes may be considered a "sale" under CCPA. You can opt out by visiting our Your Privacy Choices page.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
To exercise your California privacy rights, contact us at customer@dwarvesbags.com or call us at the number listed on our Website.
11. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise your GDPR rights or if you have concerns about how we handle your data, please contact us at customer@dwarvesbags.com. You also have the right to lodge a complaint with your local data protection authority.
12. Third-Party Links
Our Website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you of significant changes via email or a prominent notice on our Website
- Post the updated policy on our Website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
DWARVES BAGS (Operated by DWARVES BAGS LLC)
Email: customer@dwarvesbags.com
Website: dwarvesbags.com
We will respond to your inquiry within 30 days.
Thank you for trusting DWARVES BAGS LLC with your personal information. Your privacy matters to us.
