How To Order
Bringing Your Artisan Bag Home: A Step-by-Step Guide! Follow these simple steps to complete your purchase. If you need any assistance, our customer service team is here to help.
Step 1: Browse Our Collection
Find Your Perfect Bag
- Browse our collection by category (totes, crossbody bags, backpacks, etc.)
- Use the search function to find specific styles or materials
- Filter by price, color, or material to narrow your options
- Click on any product to view detailed information, images, and specifications
Product Details to Review
- Images: View multiple photos from different angles
- Description: Read about the bag's features, materials, and craftsmanship
- Dimensions: Check the size to ensure it meets your needs
- Materials: Learn about the premium leather or fabric used
- Price: All prices are in USD
- Reviews: Read customer feedback and ratings
Tip: Check our Materials Guide to learn more about our leather types.
Step 2: Add Items to Your Cart
Select Your Options
- Choose color/style: Select from available color options if applicable
- Select quantity: Choose how many you'd like to order
- Review customization: If customization is available, specify your preferences
- Click "Add to Cart": The item will be added to your shopping cart
Quick Checkout Options
For faster checkout, you can use:
- Buy with PayPal: Click the PayPal button to checkout directly with your PayPal account
- Shop Pay: One-click checkout if you have a Shop Pay account
- Google Pay: Quick payment with your Google account
- Apple Pay: Fast checkout on compatible devices
Tip: You can continue shopping and add more items, or proceed to checkout when ready.
Step 3: Review Your Shopping Cart
Check Your Items
- Click the cart icon: Located at the top right corner of the page
- Review your items: Check product names, quantities, and prices
- Update quantities: Adjust quantities or remove items if needed
- Apply discount code: Enter any promo codes in the discount field
- View total: See your subtotal, shipping (free!), and total amount
Ready to Checkout?
- Click "Checkout": Proceed to the checkout page
- Or "Continue Shopping": Browse for more items
Step 4: Enter Shipping Information
For New Customers
- Enter your email: We'll send order confirmation and updates to this address
-
Choose checkout method:
- Continue as guest (no account needed)
- Create an account for faster future checkouts
-
Fill in shipping address:
- Full name
- Street address
- City, State/Province, ZIP/Postal code
- Country
- Phone number (for delivery contact)
For Returning Customers
- Log in to your account: Click "Sign In" and enter your credentials
- Your information auto-fills: Saved addresses and details will populate automatically
- Edit if needed: Update any information or add a new shipping address
Apply Discount Codes
If you have a discount code, enter it in the "Discount code" field and click "Apply."
Click "Continue to Shipping" when all information is complete.
Tip: Double-check your shipping address for accuracy to avoid delivery issues.
Step 5: Select Shipping Method
Shipping Options
We offer FREE SHIPPING to most countries worldwide!
- Standard Shipping: Free (5-15 business days)
- Delivery times vary by location
- Tracking information will be provided once your order ships
Production Time
Please note:
- Most bags are made-to-order after you place your order
- Production time: 2-7 business days (may be longer during busy seasons)
- Total delivery time = Production time + Shipping time
Click "Continue to Payment" to proceed.
Tip: We cannot guarantee exact delivery dates. Please order in advance if you need your bag by a specific date.
Step 6: Choose Payment Method
We Accept
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- PayPal: Pay with your PayPal balance or linked cards
- Shop Pay: Fast, secure checkout with installment options
- Google Pay: Quick payment with saved Google payment methods
- Apple Pay: One-touch payment on compatible devices
Enter Payment Details
- Select your payment method
-
For Credit/Debit Card:
- Enter card number
- Expiration date
- Security code (CVV)
- Cardholder name
-
For PayPal/Shop Pay/Google Pay/Apple Pay:
- Click the respective button
- Log in to your account
- Confirm payment
Billing Address
- Check "Same as shipping address" if applicable
- Or enter a different billing address if needed
Save Your Information (Optional)
Check the box to save your information for faster checkout next time.
Click "Pay Now" or "Complete Order" to finalize your purchase.
Security: All payment information is encrypted and processed securely. We never store your full credit card details.
Step 7: Order Confirmation
What Happens Next?
- Confirmation page: You'll see an order confirmation page with your order number
- Confirmation email: We'll send an email to confirm your order within a few minutes
- Production begins: We'll start crafting your bag
- Shipping notification: You'll receive an email with tracking information when your order ships
Your Order Confirmation Email Includes
- Order number
- Items ordered
- Shipping address
- Payment method
- Total amount charged
- Estimated delivery timeframe
Tip: Save your order confirmation email for your records.
Step 8: Track Your Order
How to Track
Once your order ships, you can track it in several ways:
Option 1: Email Tracking Link
- Click the tracking link in your shipping confirmation email
- View real-time updates on your package location
Option 2: Your Account
- Log in to your Dwarves Bags account
- Go to "My Orders"
- Click on your order to view tracking details
Option 3: Shop App
- Download the Shop app (iOS/Android)
- Track all your orders in one place
- Receive push notifications for delivery updates
Learn more on our How to Track Your Order page.
Step 9: Receive Your Order
When Your Package Arrives
- Inspect the package: Check for any visible damage
- Open carefully: Unbox your new Dwarves Bag
- Allow to air: Let your bag breathe for 24-48 hours in a well-ventilated area (normal for genuine leather)
- Inspect your bag: Check that everything is as ordered
- Remove protective materials: Take off any tissue paper or protective wrapping
Not Satisfied?
We offer a 7-day return policy. See our Shipping and Return Policy for details.
Frequently Asked Questions
Can I modify or cancel my order?
You can cancel your order before it ships by contacting us immediately at customer@dwarvesbags.com. Once production begins or the order ships, we cannot cancel it, but you may return it within 7 days of receipt.
Do you offer gift wrapping?
Please contact us at customer@dwarvesbags.com to inquire about gift wrapping options.
Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise specified.
What if I enter the wrong shipping address?
Contact us immediately at customer@dwarvesbags.com. If the order hasn't shipped yet, we can update the address. Once shipped, we cannot change the address.
How long does production take?
Most bags are made-to-order and take 2-7 business days to produce, plus 5-15 days for shipping. During busy seasons, production may take longer.
Do you ship internationally?
Yes! We offer free shipping to most countries worldwide. Delivery times vary by location.
Will I be charged customs fees?
International orders may be subject to customs duties and taxes imposed by your country. These fees are the responsibility of the customer and are not included in our pricing.
Need Help?
If you encounter any issues or have questions during the ordering process, we're here to help!
Contact Us:
Email: customer@dwarvesbags.com
Response time: Within 24-48 hours
You can also visit our Contact Us page for more ways to reach us.
Thank You for Choosing Dwarves Bags!
We're honored that you've chosen one of our handcrafted bags. Each piece is made with care and attention to detail, and we're confident you'll love your new bag for years to come.
Happy shopping!
Ready to start? Browse Our Collection
