Terms of Use
Last Updated: March 10, 2026
Welcome to DWARVES BAGS. These Terms of Use ("Terms") govern your access to and use of the website dwarvesbags.com (the "Website"), and the purchase of products and services offered by DWARVES BAGS, a specialized leather goods line operated by DWARVES BAGS LLC under the DWARVES brand ("Company," "we," "us," or "our").
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.
1. Acceptance of Terms
By accessing, browsing, or using our Website (dwarvesbags.com), or by purchasing any products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.
2. Eligibility
You must be at least 18 years old to use our Website and purchase our products. By using our Website, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into binding contracts
- All information you provide is accurate, current, and complete
- You will maintain the accuracy of such information
3. Account Registration
To access certain features of our Website or to make purchases, you may be required to create an account. When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms.
4. Product Information and Availability
4.1 Product Descriptions
We strive to provide accurate product descriptions, images, and pricing. However:
- Colors may vary slightly due to screen settings and lighting conditions
- Natural leather products will have unique variations in texture, grain, and color due to the hand-dyeing process and natural characteristics of the material
- Product dimensions and specifications are approximate
- We do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free
4.2 Pricing
All prices are displayed in USD (United States Dollars) unless otherwise stated. We reserve the right to:
- Change prices at any time without prior notice
- Correct pricing errors, even after an order has been placed
- Refuse or cancel orders placed at incorrect prices due to pricing errors
If a pricing error occurs and we cancel your order, we will notify you and offer you the option to purchase at the correct price or receive a full refund.
4.3 Product Availability
Most of our products are made-to-order. Product availability and production times may vary. We reserve the right to:
- Discontinue products at any time
- Limit quantities available for purchase
- Refuse orders for any reason
If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
5. Orders and Payment
5.1 Order Acceptance
Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason. Order confirmation emails do not constitute acceptance of your order. We accept your order when we ship the products to you.
5.2 Payment
Payment must be received in full before we begin production or ship your order. We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- PayPal
- Other payment methods as displayed at checkout
By providing payment information, you represent and warrant that:
- You are authorized to use the payment method
- The payment information is accurate and current
- You will pay all charges incurred
5.3 Order Cancellation
You may cancel your order before it ships by contacting our dedicated support team at customer@dwarvesbags.com. Once an order has shipped, it cannot be cancelled but may be returned according to our Return Policy.
6. Shipping and Delivery
6.1 Shipping
We offer free shipping to most countries worldwide. Shipping times vary by location:
- Standard delivery: Approximately 5-15 business days
- Production time for made-to-order items: 2-7 business days (may be longer during busy seasons)
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues.
6.2 Shipping Address
We will ship only to the address you provide at checkout. We are not responsible for:
- Lost, returned, or misdirected shipments due to incorrect addresses
- Packages refused by the recipient
- Delays caused by customs clearance
Please ensure your shipping address is accurate and complete.
6.3 Lost or Damaged Packages
If your package is lost or damaged in transit:
- Contact us immediately at customer@dwarvesbags.com
- We will work with the carrier to locate or file a claim for your package
- If a package cannot be delivered within 60 days, the carrier will compensate for the loss
We are not responsible for packages lost due to incorrect addresses provided by you.
7. Returns, Exchanges, and Refunds
7.1 Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 7 days of receipt for a refund or exchange, subject to the following conditions:
Eligible Returns:
- Items must be unused, unworn, and in original condition
- Items must include all original packaging, tags, and accessories
- Items must not show any signs of wear, damage, or alteration
Non-Returnable Items:
- Items returned more than 7 days after delivery
- Items that are not in original condition, damaged, or missing parts
- Items marked as "Final Sale"
- Customized or personalized items
- Items missing serial numbers or UPC codes
7.2 Exchange Policy
You may exchange items for a different size or style within 7 days of receipt. Exchange conditions:
- Items must meet the same conditions as returns (unused, original condition)
- You are responsible for return shipping costs for exchanges due to size or preference changes
- We will cover shipping costs for exchanges due to our error (wrong item sent, defective product)
7.3 Refund Policy
Refunds will be processed as follows:
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable (unless the return is due to our error)
- Refunds will be processed within 5-10 business days after we receive the returned item
- You are responsible for return shipping costs unless the return is due to our error
7.4 How to Initiate a Return or Exchange
To return or exchange an item:
- Contact us at customer@dwarvesbags.com within 7 days of receipt
- Provide your order number and reason for return/exchange
- We will provide return instructions and address
- Ship the item back to us in original condition with all packaging
8. Product Warranties and Disclaimers
8.1 Product Quality
We stand behind the quality of our handcrafted products. However, please note:
- Natural leather products will have unique variations - these are not defects
- Colors may vary slightly from images due to screen settings and lighting
- Handmade products may have minor imperfections that add to their character
- Products require proper care and maintenance (see our Care Guide)
8.2 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy, reliability, or completeness of content
WE DO NOT WARRANT THAT:
- Our Website will be uninterrupted, secure, or error-free
- Defects will be corrected
- Our Website is free of viruses or harmful components
- Results from using our Website will meet your expectations
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DWARVES BAGS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your use or inability to use our Website or products
- Any unauthorized access to or use of our servers or personal information
- Any interruption or cessation of transmission to or from our Website
- Any bugs, viruses, or harmful code transmitted through our Website
- Any errors or omissions in content or for any loss or damage incurred from use of content
- Any conduct or content of third parties on the Website
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
10. Intellectual Property Rights
10.1 Our Intellectual Property
All content on our Website, including but not limited to:
- Text, graphics, logos, images, photographs
- Product designs and descriptions
- Software, code, and functionality
- Trademarks, service marks, and trade names (including "Dwarves," "DWARVES BAGS LLC," and our logos)
...is the property of DWARVES BAGS LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, distribute, or create derivative works from our content without written permission
- Use our trademarks or logos without written permission
- Remove or alter any copyright, trademark, or proprietary notices
- Use our content for commercial purposes without authorization
10.2 Your Content
If you submit content to us (reviews, photos, comments, etc.), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display such content for business purposes.
You represent and warrant that:
- You own or have rights to the content you submit
- Your content does not violate any third-party rights
- Your content does not violate any laws or regulations
10.3 Copyright Infringement
We respect intellectual property rights. If you believe content on our Website infringes your copyright, please contact us at customer@dwarvesbags.com with:
- Description of the copyrighted work
- Location of the infringing content on our Website
- Your contact information
- A statement of good faith belief that use is not authorized
- A statement that the information is accurate and you are authorized to act
11. Prohibited Uses
You agree not to use our Website for any unlawful purpose or in any way that:
- Violates any applicable laws or regulations
- Infringes on intellectual property rights
- Harasses, abuses, or harms others
- Transmits spam, viruses, or malicious code
- Attempts to gain unauthorized access to our systems
- Interferes with or disrupts our Website or servers
- Impersonates any person or entity
- Collects information about other users without consent
- Uses automated systems (bots, scrapers) without permission
- Engages in fraudulent activities
We reserve the right to terminate your access to our Website for any violation of these prohibited uses.
12. Third-Party Links and Services
Our Website may contain links to third-party websites or services (payment processors, social media, shipping carriers, etc.). We do not control or endorse these third-party sites and are not responsible for:
- The content, accuracy, or practices of third-party sites
- Any damages or losses caused by third-party sites
- The privacy practices of third-party sites
Your use of third-party sites is at your own risk and subject to their terms and policies.
13. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Website, you consent to our collection and use of your information as described in our Privacy Policy.
14. Promotions, Discounts, and Coupons
We may offer sales, promotions, discounts, and coupons from time to time. Please note:
- Promotions are subject to specific terms and conditions
- Coupons cannot be combined with other offers unless stated
- We reserve the right to modify or discontinue promotions at any time
- We are not responsible for incorrect coupon information on third-party sites
- We may limit products or quantities eligible for promotions
- Expired coupons will not be honored
15. Indemnification
You agree to indemnify, defend, and hold harmless DWARVES BAGS LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of our Website or products
- Your violation of these Terms
- Your violation of any rights of third parties
- Your violation of any applicable laws or regulations
- Any content you submit to us
16. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God (earthquakes, floods, fires, storms)
- War, terrorism, civil unrest
- Government actions or restrictions
- Pandemics or public health emergencies
- Labor disputes or strikes
- Supplier or carrier delays
- Internet or telecommunications failures
- Material shortages
17. Termination
We reserve the right to suspend or terminate your access to our Website at any time, with or without notice, for any reason, including:
- Violation of these Terms
- Fraudulent or illegal activity
- Account inactivity
- At our sole discretion
Upon termination:
- Your right to use our Website will immediately cease
- We may delete your account and content
- You will remain liable for all obligations incurred prior to termination
You may terminate your account at any time by contacting us or ceasing to use our Website.
18. Dispute Resolution and Governing Law
18.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.
18.2 Jurisdiction and Venue
You agree that any legal action or proceeding arising from or related to these Terms or your use of our Website shall be brought exclusively in the state or federal courts located in King County, Washington. You consent to the personal jurisdiction of these courts.
18.3 Statute of Limitations
Any claim or cause of action arising from or related to these Terms or your use of our Website must be filed within one (1) year after the claim arose, or it will be permanently barred.
18.4 Informal Resolution
Before filing any legal action, we encourage you to contact us at customer@dwarvesbags.com to attempt to resolve the dispute informally.
19. General Provisions
19.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and DWARVES BAGS LLC regarding your use of our Website and supersede all prior agreements.
19.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
19.3 Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.
19.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
19.5 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights.
19.6 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
19.7 Survival
Provisions that by their nature should survive termination (including warranty disclaimers, limitations of liability, indemnification, and dispute resolution) will survive termination of these Terms.
20. Contact Information
If you have any questions, concerns, or feedback about these Terms, please contact us:
DWARVES BAGS (Operated by DWARVES BAGS LLC)
Email: customer@dwarvesbags.com
Website: dwarvesbags.com
We will respond to your inquiry within 5-7 business days.
By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
Thank you for choosing Dwarves Bags! We appreciate your business!
